Welcome to Incensemania!

We are in the business of selling fragrant memories!

Incensemania was established in 2001 and is the online retail portal for the parent company - A&R Imports based in Fremont, CA. A&R Imports was established in 1991 to provide premium quality incense fragrances to our discerning customers. We began with selling the world famous Padmini brand incense products. Due to our close relationship with Padmini, we can even customize packaging on large orders. Over the years we have added the world famous Nag Champa incense by Shrinivas Sugandhalaya, incense products from HEM Corporation and Goloka Nag Champa.


Our Mission:

Our mission is to provide "Best in Class" customer service and premium quality incense products. And we have been doing this successfully since 1991. We are continuously looking for ways to improve the service we provide.
Without you- our customer, we would not be in business!




Contact Information:


Best way to contact us is by E-mail at: incensemania@comcast.net
Or call toll free: 1-877-PADMINI (723-6464) OR 1-877-ARIMPORTS (274-6767)


incensemania@comcast.net


Topics on this page

Customer Care
Your Feedback
Return Policy



Please review the following information:

Customer Care:
As stated in our mission statement, we are very customer focused. We want you to have a delightful experience shopping on-line with us. Our customer service representatives are there to answer your questions via E-mail, usually within 24 hours.
Your Feedback:
Your feedback is very important to us.
Any suggestion, recommendation or criticism is solicited. Your feedback enables us to align with your thinking and perceptions, thereby helping us serve you better.


Return Policy:
Our products come with a 100% unconditional guarantee. Our confidence on the high quality of our incense products enables us to offer this guarantee and has been in place since 1991. Your satisfaction with the items we sell is 100% guaranteed. If you are dissatisfied for any reason, return the item in undamaged condition for a full refund within 30 days of the invoice date. We will accept one open packet of each fragrance, the rest should be in "as new" condition. Buyer shall not be reimbursed for shipping costs. A 30% re-stocking charge may apply on Nag Champa incense.


Damaged or Defective Products
We take extreme care in shipping high quality incense products. In the event you ever happen to receive a defective or damaged product, we will replace it free of charge as soon as you ship back the defective item. Returns and refunds can only be made within 30 days of the invoice date. Shipping of the replacement item is at no cost to you.