Welcome to Incensemania!
We are in the business of selling fragrant memories!
Incensemania was established in 2001 and is the online retail portal for the parent company - A&R Imports based in Fremont, CA. A&R Imports was established in 1991 to provide premium quality incense fragrances to our discerning customers. We began with selling the world famous Padmini brand incense products. Due to our close relationship with Padmini, we can even customize packaging on large orders. Over the years we have added the world famous Nag Champa incense by Shrinivas Sugandhalaya, incense products from HEM Corporation and Goloka Nag Champa.
Our mission is to provide "Best in Class" customer service and premium quality
incense products. And we have been doing this successfully since 1991. We are continuously looking for ways
to improve the service we provide.
Without you- our customer, we would not be in business!
Best way to contact us is by E-mail at: firstname.lastname@example.org
Or call toll free: 1-877-PADMINI (723-6464) OR 1-877-ARIMPORTS (274-6767)
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Please review the following information:
As stated in our mission statement, we are very customer focused. We want you to have a delightful experience
shopping on-line with us. Our customer service representatives are there to answer your questions via E-mail,
usually within 24 hours.
Your feedback is very important to us.
Any suggestion, recommendation or criticism is solicited. Your feedback enables us to align with your thinking
and perceptions, thereby helping us serve you better.
Our products come with a 100% unconditional guarantee. Our confidence on the high quality of our incense
products enables us to offer this guarantee and has been in place since 1991. Your satisfaction with the items
we sell is 100% guaranteed. If you are dissatisfied for any reason, return the item in undamaged condition for a
full refund within 30 days of the invoice date. We will accept one open packet of each fragrance, the rest should be in "as new" condition. Buyer
shall not be reimbursed for shipping costs. A 30% re-stocking charge may apply on Nag Champa incense.
Damaged or Defective Products
We take extreme care in shipping high quality incense products. In the event you ever happen to receive
a defective or damaged product, we will replace it free of charge as soon as you ship back the defective
item. Returns and refunds can only be made within 30 days of the invoice date. Shipping of the replacement item is at no cost to you.